Crossgrain Fabric Policy
Fabric can be ordered in 50cm increments. Our minimum order is half a metre.
We strongly suggest you order a sample of our fabrics before purchasing.
Samples are free of charge and can be ordered via the individual fabric pages. Click on “order sample swatch” to add to your basket.
We searched high and low for the best delivery option in terms of timeframes and cost.
We use “Sendle” to deliver all of Crossgrain’s goodies to you, Australia's first 100% carbon neutral delivery service. Your delivery will be received in our eco-friendly compostable courier bags by Better Packaging Co.
Flat Rate Delivery charges are:
$8 AUD Australia
Orders over $100, posting within Australia will not be charged a shipping fee at checkout.
$17.50 AUD (Zone 1) New Zealand (up to 2kg)
$35 AUD (Zone 2) Asia, Western Europe, North America, Pacific (up to 2kg)
We do not accept returns for change of heart on any fabric as these are bespoke orders.
We do try our hardest to photograph the fabrics as best we can to reflect our fabrics’ true colour, texture and weight.
If you are unsure about any aspect prior to your purchase please contact us at firstname.lastname@example.org.
Note about our Fabrics
Our fabrics come from near and far and are often created with age old methods. At times we may find a little lump, bump or hiccup in the weaving process. We think these add character making the fabric special and unique.
We will not send any fabric to you that we ourselves would not be satisfied with.
This is our Crossgrain promise.
Our unique and often handmade fabrics may use age old methods in their production. Unfortunately this may mean there is residual dye and/or dirt left in the cloth.
Please prewash your fabrics separately in cold water before making. This is also important to allow for any unusual shrinkage.
Dark fabrics may need to be washed several times to remove the excess dye. A cup of white vinegar in the final rinse can be useful to prevent dye from bleeding.
Crossgrain Fabric Terms and Conditions
By viewing and using our website and its information you are agreeing to the Terms and Conditions identified in this document. Purchases will relate to additional conditions identified at the time of your purchase.
The Website is in relation to www.crossgrainfabrics.com
We/Us/Our relates to Crossgrain Fabrics, its subsidiaries, affiliates, employees, officers, agents or assigns.
Service means fabrics, patterns, clothing and advice.
Accuracy of content
We have taken proper care in the information provided on this website. We cannot guarantee its accuracy or be legally liable for any consequence from or connected to its content.
This website is available for your use on acceptance and compliance of these terms and conditions. By viewing and using this site you agree to use in line with all applicable local, state, national and international rules and regulations.
You are responsible for maintaining your passwords and log in details and ensuring they remain confidential.
You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.
Intellectual property and copyrights
We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement.
Links to external websites
This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service. We accept no liability for loss or damage arising out of or in connection to your use of these sites.
You may link to our articles or home page. However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing. We may withdraw our consent to you linking to our site at any time by notice to you.
Limitation of Liability
We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy. Further, all of our Services are provided without a warranty with the exception of any warranties provided by law. We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.
These terms and conditions are governed by and construed in accordance with the laws of Western Australia. We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.
Crossgrain Fabrics is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including online orders, social media, subscription to our mailing list, cookies and direct communication as well as from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or within the footer of our e-communication.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
This Policy may change from time to time and is available on our website.