Crossgrain Fabric Policy

Fabric Ordering

Fabric can be ordered in 50cm increments. Our minimum order is half a metre.


Fabric Samples

We strongly suggest you purchase a sample of our fabrics before purchasing.
Samples can be ordered on the individual fabric pages, under the ‘buy’ tab. Samples are $1 each to cover the cost of postage.


Delivery

We searched high and low for the best delivery option in terms of timeframes and cost.

We use “Sendle” to deliver all of Crossgrain’s goodies to you, Australia's first 100% carbon neutral delivery service. Your delivery will be received in our eco-friendly compostable courier bags by Better Packaging Co.


Delivery charges are:

$5 AUD within Perth metro area (up to 2kg)

$8 AUD Outside of Perth/Nationally (up to 2kg)

$17.50 AUD (Zone 1) New Zealand (up to 2kg)

$35 AUD (Zone 2) Asia, Western Europe, North America, Pacific (up to 2kg)

Local Pickup : Please contact us if you live in Perth and would like to collect rather than pay for delivery.


Returns

We do not accept returns for change of heart on any fabric as these are bespoke orders.

We do try our hardest to photograph the fabrics as best we can to reflect our fabrics’ true colour, texture and weight.

If you are unsure about any aspect prior to your purchase please contact us at info@crossgrainfabrics.com.


Note about our Fabrics

Our fabrics come from near and far and are often created with age old methods.  At times we may find a little lump, bump or hiccup in the weaving process. We think these add character making the fabric special and unique.

We will not send any fabric to you that we ourselves would not be satisfied with.

This is our Crossgrain promise.


Care Instruction

Our unique and often handmade fabrics may use age old methods in their production. Unfortunately this may mean there is residual dye and/or dirt left in the cloth.

Please prewash your fabrics separately in cold water before making. This is also important to allow for any unusual shrinkage.

Dark fabrics may need to be washed several times to remove the excess dye. A cup of white vinegar in the final rinse can be useful to prevent dye from bleeding.


 

Crossgrain Fabric Terms and Conditions

By viewing and using our website and its information you are agreeing to the Terms and Conditions identified in this document. Purchases will relate to additional conditions identified at the time of your purchase.


Definition

The Website is in relation to www.crossgrainfabrics.com
We/Us/Our relates to Crossgrain Fabrics, its subsidiaries, affiliates, employees, officers, agents or assigns.
Service means fabrics, patterns, clothing and advice.


Accuracy of content

We have taken proper care in the information provided on this website. We cannot guarantee its accuracy or be legally liable for any consequence from or connected to its content.


Use

This website is available for your use on acceptance and compliance of these terms and conditions. By viewing and using this site you agree to use in line with all applicable local, state, national and international rules and regulations.

You are responsible for maintaining your passwords and log in details and ensuring they remain confidential.

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.


Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law. Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a License Agreement. 


Links to external websites

This Website may contain links that direct you outside of this Website. These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, its contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites. 

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.


Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services. Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.


Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy. By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy. 


Confidentiality

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.


Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Western Australia.  We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.


 

Crossgrain Privacy Policy

Crossgrain Fabrics is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au


Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including online orders, social media, subscription to our mailing list, cookies and direct communication as well as from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or within the footer of our e-communication.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and

  • Where required or authorised by law.


Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.


Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Policy Updates

This Policy may change from time to time and is available on our website.